Last Updated: June 29, 2026
These Terms of Service ("Agreement") govern the use of services provided by Prime One Services ("Company," "we," "our," or "us"), including the use of our website, online booking systems, communication tools, and text messaging services.
By accessing our website, submitting a service request, scheduling an appointment, using our communication systems, or opting into our text messaging services, you ("Customer," "you," or "your") agree to these Terms of Service.
You must be at least eighteen (18) years of age to use this website, submit information through our forms, schedule service, or opt into our text messaging programs.
By accessing this website or utilizing our services, you represent and warrant that you are at least 18 years old and possess the legal authority to enter into this Agreement.
Prime One Services provides plumbing services, which may include:
HVAC installation or replacement, HVAC system maintenance, HVAC system repair
Additional services may be offered from time to time at the sole discretion of the Company.
All services are subject to availability, scheduling, technician availability, service area limitations, and other operational factors.
Appointment requests submitted through our website or communication systems are requests for service and do not guarantee immediate availability.
Appointment dates and times may be adjusted due to:
Any pricing information, estimates, or service ranges discussed prior to an on-site inspection are estimates only and do not constitute a binding quote unless expressly stated in writing.
Customers agree to:
The Company is not responsible for delays, additional charges, or inability to perform services resulting from inaccurate information provided by the customer.
By voluntarily providing your phone number and explicitly opting into our text messaging program through our website forms, booking pages, chat systems, or communication tools, you agree to receive automated informational text messages from Prime One Services.
Text messaging is utilized strictly for customer care purposes, including:
This messaging program does not include marketing materials, advertisements, or promotional sales content unless you separately consent to receive such communications.
You may cancel our text messaging service at any time by replying STOP to any message received from us.
After you send the message "STOP," we may send one final confirmation message verifying that you have been unsubscribed.
After this, you will no longer receive text messages from us unless you provide new consent.
For assistance, reply HELP to any message or contact us using the information listed below.
Standard message and data rates may apply.
Message frequency varies depending on your appointment status, service activity, and customer support needs.
Mobile carriers and telecommunications networks, including but not limited to Verizon, AT&T, and T-Mobile, are not liable for delayed, undelivered, or misdirected messages.
Our website may utilize:
By using these systems, you acknowledge that information you provide may be used to facilitate customer service, appointment scheduling, and communications regarding your inquiry.
While we strive to provide high-quality plumbing services, we do not guarantee:
Every plumbing situation is unique, and results may vary.
Our website and communication systems may rely on third-party providers to facilitate:
We are not responsible for outages, delays, interruptions, or failures caused by third-party services beyond our reasonable control.
To the maximum extent permitted by law, Prime One Services shall not be liable for:
Nothing in this Agreement limits any rights that cannot legally be limited under applicable law.
We reserve the right to refuse, suspend, or terminate services in situations involving:
We take privacy and data protection seriously.
For complete details regarding how we collect, store, and safeguard your personal information—including our policy regarding SMS consent data—please review our Privacy Policy.
Privacy Policy: https://booxsimulation.com/privacy
These Terms shall be governed by and interpreted in accordance with the laws of the state where our services are provided, without regard to conflict of law principles.
We reserve the right to update these Terms of Service at any time.
Changes become effective immediately upon posting to this website.
Prime One Services
Phone: (443) 271-8510
Email: [email protected]
Business Address:
373 apl ln.
Baltimore, MD 21215